Refund policy

When refunds may be approved

• Duplicate charges or clear billing errors.
• A payment processed after a cancellation that should have taken effect.
• A platform issue on our side that prevented access to the service.
• Refunds required by applicable law.

When refunds are usually not available

• Change of mind after gaining access to the workspace.
• Partial billing periods that were already used.
• Failure to cancel before the next renewal date.
• Issues caused by customer settings, third-party services, or loss of access to the invitation or account.

How to request one

1. Contact support within 14 days of the charge.
2. Include your workspace name, billing email, charge date, amount, and reason.
3. Attach a screenshot or receipt if you have one.
4. Wait for our review before opening a dispute with your bank or card provider.

Processing note

Approved refunds are returned to the original payment method whenever possible. Taxes and payment processor fees may not be refundable where law or the processor does not allow it.